COMMUNITY TRANSPORT
WHAT IS COMMUNITY TRANSPORT?
Neighbourhood Central receives funding through Transport for New South Wales for provision of subsidised community transport.
Transport services are provided to CHSP eligible clients, their carers, and transport disadvantaged so that they can remain living in their own home and can access activities in the community.
Neighbourhood Central receives funding through Transport for New South Wales for provision of subsidised community transport.
Transport services are provided to CHSP eligible clients, their carers, and transport disadvantaged so that they can remain living in their own home and can access activities in the community.
OUR TEAM
We have a wonderful team of staff and volunteers who provide transport for clients to access medical and hospital appointments in regional centres. They strive to ensure you get to your booked appointments in a safe and timely manner and offer opportunity to access shops and services where time permits.
It’s important to us that you enjoy your experience with community transport and we welcome any suggestions or feedback on how we might improve our service.
We have a wonderful team of staff and volunteers who provide transport for clients to access medical and hospital appointments in regional centres. They strive to ensure you get to your booked appointments in a safe and timely manner and offer opportunity to access shops and services where time permits.
It’s important to us that you enjoy your experience with community transport and we welcome any suggestions or feedback on how we might improve our service.
DRIVER SUPPORT
Driver Support volunteers assist the drivers in caring for clients. |
OFFICE HOURS
Parkes
Monday to Friday 9.00am - 5.00pm Contact: 6862 2825
Forbes
Monday, Wednesday, Thursday & Friday 9.00am to 3.00pm Contact: 6851 4550
Tuesday CLOSED
Condobolin
Monday & Friday 9am to 3pm Contact: 6895 4190
Tuesday & Wednesday 10am to 3pm
Thursday CLOSED
Wyalong
Monday to Friday 9.00am - 3.00pm Contact: 6972 3106
Lake Cargelligo
Monday to Friday 8.30am to 3.00pm Contact: 6898 2078
Parkes
Monday to Friday 9.00am - 5.00pm Contact: 6862 2825
Forbes
Monday, Wednesday, Thursday & Friday 9.00am to 3.00pm Contact: 6851 4550
Tuesday CLOSED
Condobolin
Monday & Friday 9am to 3pm Contact: 6895 4190
Tuesday & Wednesday 10am to 3pm
Thursday CLOSED
Wyalong
Monday to Friday 9.00am - 3.00pm Contact: 6972 3106
Lake Cargelligo
Monday to Friday 8.30am to 3.00pm Contact: 6898 2078
REGIONAL TRANSPORT
Transport is provided for medical appointments, hospital stays and access to medical related treatment in neighbouring towns such as Parkes, Forbes, Bathurst, Dubbo, Orange, Wagga Wagga, Griffith, West Wyalong, Temora, Lake Cargelligo, Condobolin and to Sydney through a corridor program with other Community Transport groups or by subsidised air travel.
Transport can also be provided for shopping, social visits and access where there is a car already booked and a seat is spare under our “Spare Capacity” program. If you are interested in registering for this program, please contact head office.
Transport is provided for medical appointments, hospital stays and access to medical related treatment in neighbouring towns such as Parkes, Forbes, Bathurst, Dubbo, Orange, Wagga Wagga, Griffith, West Wyalong, Temora, Lake Cargelligo, Condobolin and to Sydney through a corridor program with other Community Transport groups or by subsidised air travel.
Transport can also be provided for shopping, social visits and access where there is a car already booked and a seat is spare under our “Spare Capacity” program. If you are interested in registering for this program, please contact head office.
BOOKING A TRIP
When you have made your appointment, please call the appropriate office to book your transport. Clients are encouraged to book their transport early to ensure seating availability. Clients will receive an automated call at 12.30pm on the workday prior to their trip, confirming the pick-up time and destination. HOURS OF SERVICE
Drivers are generally not permitted to leave their town boundaries before 7.00am and should be back by 6.00pm. Staff will only accept bookings where they can fit with these time parameters. It is advisable to get your appointments between the hours of 10.00am and 1.00pm. SERVICE COST
There is a subsidised fee involved in all transport services, payable to the driver on the day of the trip. The rate is dependent upon type of service and the distance involved. At the time of your assessment or booking you will be given information about the cost of the service. |
HYGIENE
For the comfort of drivers and clients, we request that clients ensure they maintain a high standard of personal hygiene when travelling with Community Transport. As some of our drivers suffer from allergies, we request that clients do not wear perfume or strong smelling aftershave on the day.
For the comfort of drivers and clients, we request that clients ensure they maintain a high standard of personal hygiene when travelling with Community Transport. As some of our drivers suffer from allergies, we request that clients do not wear perfume or strong smelling aftershave on the day.
SMOKING/DRINKING
Clients are not permitted to smoke within 10 metres of the vehicle or within 10 minutes of entering a vehicle. Transport will not be provided to any client who is affected by alcohol or any illicit substance. Consumption of alcohol is prohibited for all clients while on a Community Transport trip
Clients are not permitted to smoke within 10 metres of the vehicle or within 10 minutes of entering a vehicle. Transport will not be provided to any client who is affected by alcohol or any illicit substance. Consumption of alcohol is prohibited for all clients while on a Community Transport trip
CLIENTS NOT LOCATED ON THE DAY OF THE TRIP
It is important that you contact your local office during business hours if you need to cancel your trip. The emergency out-of-hours contact is 0407 463 533, should you need to cancel outside of regular business hours. When clients do not answer the door at the arranged pick-up time and all emergency contact avenues have been exhausted, our policy is to contact emergency services. |
FEEDBACK ON OUR SERVICE
We strive to provide a high quality service and we appreciate any positive or negative feedback. It is your right to make a complaint. Please feel free to contact head office on 6862 2825 or alternatively there are Compliment/Complaint/Feedback forms in all vehicles. These can be given to drivers or posted to our head office if you wish to remain anonymous.
We strive to provide a high quality service and we appreciate any positive or negative feedback. It is your right to make a complaint. Please feel free to contact head office on 6862 2825 or alternatively there are Compliment/Complaint/Feedback forms in all vehicles. These can be given to drivers or posted to our head office if you wish to remain anonymous.
TAXI VOUCHERS
Taxi vouchers for medical, shopping and social purposes are available in Parkes, Forbes, Wyalong and Condobolin. Clients who are assessed as being eligible (where funding permits) can be issued vouchers to subsidise the cost of local taxi transport.
Taxi vouchers for medical, shopping and social purposes are available in Parkes, Forbes, Wyalong and Condobolin. Clients who are assessed as being eligible (where funding permits) can be issued vouchers to subsidise the cost of local taxi transport.
Our team are here to promote independence and facilitate ways to meet your transport requirements. Please do not hesitate to talk to us about how we can help you to achieve your goals.